Return & Refund Policy

At Satvikk Divine, we take great care in packing and delivering fresh, safe, and quality food products including blended spices, seasonings, premixes, and other food items.

Due to the nature of food products, returns are not accepted once the product is opened, used, or tampered with for hygiene and safety reasons.

Return Eligibility

Returns or replacements are accepted only in the following cases:

1. Product received is damaged or leaked.
2. Wrong product delivered.
3. Product is expired at the time of delivery.
4. Package is missing items from the order.
5. Product seal is broken before opening.

Return Request Time

Customers must raise a return or replacement request within 24 to 48 hours of delivery.

To process the request, please share:

• Order ID
• Clear product photos
• Packaging photos
• Unboxing video, if available

Non-Returnable Items

Returns will not be accepted for:

• Opened food products
• Used or partially consumed items
• Products damaged after delivery
• Items without original packaging
• Return requests made after the allowed time period

Refund or Replacement

Once the issue is verified, we will offer either:

• Product replacement
• Store credit
• Refund to the original payment method

Refunds may take 5 to 7 business days after approval.

Note

We always ensure proper quality checks before dispatch. However, if you receive a damaged, wrong, or expired product, our support team will be happy to assist you.

For return support, contact us at:

Email: satvikkdivine@gmail.com

Phone: 9920421357