Privacy Policy
This Privacy Policy explains how we collect, use, store, and protect the personal information of customers and visitors who use our website. By accessing or purchasing from our website, you agree to the terms described in this Privacy Policy.
1. Information We Collect
We may collect personal information when you visit our website, create an account, place an order, contact us, or subscribe to updates. This information may include your name, phone number, email address, billing address, shipping address, payment details, and order history.
We may also collect non-personal information such as browser type, device information, IP address, location data, pages visited, and website usage activity to improve user experience and website performance.
2. How We Use Your Information
The information collected from customers is used to process orders, deliver products, confirm payments, provide customer support, send order updates, manage returns or refunds, and improve our products and services.
We may also use your contact details to share promotional offers, product updates, new launches, and important website-related information, only where permitted by applicable law or with your consent.
3. Payment Information
All online payments are processed through secure third-party payment gateways. We do not store complete card details, banking passwords, UPI PINs, or other sensitive payment credentials on our website.
Payment-related information is handled by authorized payment partners according to their own security and privacy policies.
4. Order and Delivery Information
To complete your purchase and deliver products, we may share necessary details such as your name, address, phone number, and order information with courier partners, logistics providers, and service partners.
This information is shared only for order fulfillment, shipment tracking, delivery confirmation, and customer support purposes.
5. Cookies and Tracking Technologies
Our website may use cookies and similar technologies to improve browsing experience, remember user preferences, analyze website traffic, and provide relevant product recommendations.
You may choose to disable cookies through your browser settings. However, some website features may not function properly if cookies are disabled.
6. Data Protection and Security
We take reasonable security measures to protect customer information from unauthorized access, misuse, loss, alteration, or disclosure. These measures may include secure servers, encrypted connections, restricted access, and trusted service providers.
However, no online platform can guarantee complete security. Customers are advised to keep their account details and passwords confidential.
7. Sharing of Information
We do not sell, rent, or trade customer personal information to third parties for their independent marketing purposes.
We may share information with trusted service providers such as payment gateways, delivery partners, website hosting providers, analytics tools, marketing platforms, and customer support systems only when required to operate our website and services.
We may also disclose information if required by law, legal process, government request, fraud prevention, or to protect our rights and safety.
8. Marketing Communications
Customers may receive promotional messages, offers, newsletters, or product updates through email, SMS, WhatsApp, or other communication channels.
You may opt out of marketing communications at any time by following the unsubscribe option or contacting customer support. Transactional messages related to orders, payments, delivery, or account activity may still be sent.
9. Product Reviews and Feedback
When customers submit reviews, ratings, comments, or feedback, such content may be displayed on the website or used for promotional purposes. Personal contact details will not be publicly displayed without permission.
We reserve the right to moderate, edit, or remove reviews that are inappropriate, misleading, offensive, or unrelated to the product.
10. Third-Party Links
Our website may contain links to third-party websites, payment pages, social media platforms, or delivery tracking pages. We are not responsible for the privacy practices, security, or content of third-party websites.
Customers are encouraged to read the privacy policies of third-party platforms before sharing personal information.
11. Children’s Privacy
Our website and products are intended for general customers and are not directed toward children. We do not knowingly collect personal information from children without parental or guardian consent.
If any such information is found to be collected, it may be deleted upon request.
12. Data Retention
We retain customer information for as long as necessary to complete orders, provide services, maintain business records, resolve disputes, prevent fraud, and comply with legal obligations.
When information is no longer required, we may securely delete, anonymize, or archive it.
13. Customer Rights
Customers may request access, correction, update, or deletion of their personal information, subject to legal and business requirements.
Customers may also request to stop receiving promotional communications or withdraw consent where applicable.
14. Changes to This Privacy Policy
We may update this Privacy Policy from time to time to reflect changes in our website, services, legal requirements, or business practices.
Any changes will be posted on this page, and continued use of the website after updates means you accept the revised Privacy Policy.
15. Contact Us
For any questions, concerns, corrections, or requests related to this Privacy Policy or your personal information, please contact us through the contact details provided on the website.